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DRC Board of Directors and 2022 Annual General Meeting

The DRC’s Board of Directors and Annual General Meeting (AGM) was held in Boston, USA, from June 1-3, 2022. There was also the option to attend the AGM virtually. DRC staff reported to the Board on the audited financial statements and key DRC activities including: Membership, Marketing, Compliance, and Trading Assistance. The Board also received updates from the USDA, AMS.

The DRC Board of Directors had approved resolutions on December 2, 2021 to amend the DRC’s Trading Standards and Dispute Resolution Rules to provide clarity and updates to certain terms or concepts. These resolutions were approved by the membership during the AGM.

During the AGM the members elected as Directors Patrice Marchand of Metro Richelieu Inc., and incumbents Gonzalo Aguilar Guizar of Grupo Empaque Roquin S.A. DE C.V., Bret Erickson of J&D Produce Inc., and Mike Stuart representing the Florida Fruit & Vegetable Association.

 

We welcome Patrice as a new board member and look forward to his participation.

 

The DRC welcomes members to participate in the 2023 Annual General Meeting likely to be held in early June 2023.

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An inspection is requested in a timely manner, but not performed in a timely manner

DRC’s Trading Assistance Staff recently handled a consultation from a receiver regarding an FOB transaction where a government inspection was requested on the same day the load arrived. The load arrived on a Friday afternoon, and the inspector arrived on Monday morning to perform the inspection. The inspection results indicated the product failed to meet DRC Good Arrival Guidelines by 1%. The receiver sent a copy of the inspection to the shipper and advised that they will be claiming damages.  

 

The shipper replied to the receiver indicating that they would not accept a claim given that the inspection was performed 3 days after the product arrived.

 

We advised the receiver that by calling the federal inspection the same day the load arrived, they have followed DRC Trading Standards which requires that receivers request an inspection within 8 hours after the product arrives by land. However, the shipper was right by claiming that the inspection was not performed in a timely manner. An inspection performed two or more days after the product arrives may no longer provide an accurate picture of the quality or condition of the product upon arrival.

 

In the consultation that we received, the product failed DRC Good Arrival by only1%. It is likely that if the product had been inspected on Saturday rather than on Monday, the product would have met DRC Good Arrival Guidelines.

 

We understand the receiver’s frustration on the delayed federal inspection; however, the shipper cannot be held responsible for this situation either. On an FOB sale, the receiver is responsible for everything that happens to the product after the truck leaves the shipper’s dock, including getting things done in a timely manner even if these things are not under the receiver’s control.

 

So, what to do in a situation where a receiver becomes aware that an inspection is not going to be performed in a timely manner?

 

  1. Verify if it is possible to have a government inspector work overtime to arrive within 24 hours. While this may result in additional fees, or they may not be available, it is worth trying.
  2. Contact the shipper. Let them know what is happening and suggest getting a private inspection performed. Even if the shipper refuses to agree to a private inspection, we recommend that you call for that private inspection to protect yourself. Don’t cancel the government inspection. If the private inspection is similar to the results of the Federal Inspection taken later, you will have more evidence in your favor when you talk with your supplier to amicably resolve this matter.
  3. It is important to remember that all parties have a responsibility to minimize losses. If you must sell a portion of the load prior to getting it inspected, talk to the shipper about it. It is not in anyone’s best interest to leave the entire load unsold for an extended period awaiting a Federal Inspection.

 

Good communication between a receiver and a shipper can help avoid a dispute scenario like the one we were consulted on.  

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Top Ten Mistakes Parties Make During the Arbitration Process

Whether you are the claimant or the respondent, no one likes to lose.  But when a DRC member loses a case simply because they didn’t properly explain and document their position it can be a frustrating experience.

 

In an effort to help DRC members prepare for mediation or arbitration, we have compiled the following list of things that companies frequently overlook or simply do not think are important. We have seen cases that could have gone in a different direction if the parties would have paid more attention and taken the time to explain and document their case better to the arbitrator. Here is our list of top ten mistakes to avoid when preparing or defending your case:

 

  • Not including what you’ve learned during the informal mediation process (informal claim) prior to the Arbitration process. Important points are often uncovered during the informal exchange of information.  The arbitrator does not have access to the arguments or submissions from the informal mediation. It is your job to explain every detail of the transaction so that the arbitrator does not have to fill any gaps. 
  • Not including a statement or submission from the buyer or salesperson involved in the transaction regarding the events that transpired. If you do not have firsthand information, your comments may be taken as hearsay and not as   firsthand knowledge. 
  • Not clarifying or denying the other party’s comments or statements.  You must deny and/or rebut any position you disagree with.  If you are in doubt as to the weight of your evidence (fax, email, etc.) as a response to the other party’s presentation, provide a sworn statement along with it. 
  • Not submitting the evidence which supports your allegations. When parties disagree, it is the evidence the arbitrator must look at to reach a decision.
  • Not providing legible documents and not labeling exhibits consecutively for easy reference by the arbitrator.  
  • Not providing evidence that a document or an agreement was faxed or emailed, such as a fax confirmation, email confirmation, or the reply to it by the other party.
  • Not providing an account of sales when product was handled for someone’s account.  We have seen cases where the respondent clearly provided evidence of the breach of contract but failed to provide any basis upon which the remittance was made. 
  • Not providing an itemized account of sales. An account of sales must include the date, amount, and price sold for each lot (referencing the invoice or receipt of the sale is a bonus). Failing to provide the bills for the expenses such as freight bill, inspection invoice, warehousing invoice, customs fees, and any other expense agreed upon.
  • Not requesting a hearing when you believe you should be heard by an arbitrator.  If you do not believe you can present your case adequately in writing, you have the right to request a hearing on claims over US$15,000.
  • Not being willing to pay the undisputed amount before the file goes to arbitration.  This will result in increased filing fees, interest if awarded, and in some cases may influence the arbitrator’s apportionment of fees and interest if he views the amount being withheld as abusive. 

 

Prior to initiating the arbitration process, DRC staff can help with what you need to present or defend your case. Once in arbitration, DRC staff can only provide guidance on procedural questions. On the other hand, in an expedited arbitration (claims less than US$50,000), the arbitrator generally will base his/her decision on the parties’ submissions and rarely will contact the parties for clarification or additional information. However, in Formal Arbitration or when a hearing has been requested, the Arbitrator will give you every opportunity to make a clear and concise case.  If you do not feel you can present or defend your case properly, we highly recommend that you seek legal assistance, or settle the case before it goes to arbitration. 

DRC Bonding Procedure

A previous DRC solutions article described the types of financial security that may need to be posted to become a member or maintain membership in the DRC. In this article we will review the procedure to post financial security with the DRC.

Applicants for DRC membership, Members, Responsibly Connected Individuals and Employees must meet certain conditions in order for the company to become a member and maintain membership in DRC.  When those conditions are not met, applicants and members may be required to post financial security.  Financial security is a sum of money given to DRC (for a defined period of time) by a member as a promise to conduct business in accordance with our rules. 

 

DRC requires financial security from certain members as assurance to our members that the entity posting the security will conduct business in accordance with our rules.  The reasons for requesting bonds may include employing an individual who has previously been insolvent; been named in a court order; failed to pay an arbitration award, failed to prove that financial obligations can be met, been expelled from DRC within the last five years, etc.  Additionally, a member who would normally be expelled from DRC membership may avoid expulsion by posting financial security.

 

Once it is determined that financial security must be posted, the person must provide the DRC with a non-refundable commencement fee of $1,000.00 plus tax, if applicable. Upon receipt, the DRC will provide information regarding the size of the bond that would need to be posted. The bond may be in the form of a surety bond, cash or certified check or an irrevocable letter of credit payable to the DRC from a financial institution.

 

The period to post a bond is 30 days and it begins when the non-refundable commencement fee is received.

 

Any bond provided to the DRC must be accompanied by the DRC security agreement. The bond will be posted for three years and nine months from the date of issuance. The period may be extended for failure to meet certain conditions of membership.

 

If the member violates a provision of the DRC by-laws and Operating Rules, such as failure to pay an arbitration award, DRC may distribute the funds, as provided in the Security Agreement in place between the member and DRC.

DRC facts of interest from 2021

We have highlighted some DRC statistics from the 2021 Annual Report which may be of interest to you.

 

Membership

  • Active members at December 31, 2021: 1,765 from across 15 countries
  • Members joined in 2021 – 201
  • Members terminated in 2021 – 181
  • Annual member retention rate – 95%

Top three member segments by type of business

  • Wholesaler – 23%
  • Grower/Shipper – 22%
  • Distributor – 21%

New member referrals – top three sources

  • Trade – 40%
  • Associations/Brokers/Legal – 20%
  • CFIA/Government – 20%

 

Trading Assistance Statistics of Interest for 2021

Open files

  • 140 consultation files
  • 39 Informal files
  • 16 Formal files (arbitration)

The average number of days open

  • 26 Informal (consultations excluded)
  • 105 Formal (arbitration)

Files by Jurisdiction – top 3 areas

  • Canada/Intraprovincial – 25%
  • Canada Interprovincial – 25%
  • USA vs Canada – 22%

Average Amount of Claims in 2021

  • $54,997 Informal
  • $199,585 Formal

For more information, refer to the DRC’s 2021 Annual Report to Members, login into our members only area at www.fvdrc.com

ARBITRATION DECISION BRIEF: Whether the Respondent fulfilled his duties according to the DRC Rules after receiving a commodity in deteriorated condition

Continuing with our series of articles summarizing past DRC arbitration decisions. We believe this will help members to better understand how the DRC Dispute Rules and Regulations (R&R) apply in the event of a dispute. DRC Dispute R&R state that all DRC arbitrations are private and confidential. As such, the names of all parties, including arbitrators and companies are not included. A reminder that DRC’s sole role is as administrator of the arbitration process; DRC does not participate in any hearings. Therefore, this summary is based solely on the arbitrator’s written decision and may not reflect important information shared with the arbitrator through written briefs or verbal testimony.

 

Case: DRC File #11138 – Parties Domiciled – United States v. Canada

 

Facts

The Claimant sold two loads of Fresh Tomatoes to the Respondent.

 

First Load (INV#40135)

  • On October 21, 2001, a load of 1,600 cartons of Fresh Medium Tomatoes at US$5.45 per carton for a US$8,750.00 total invoice were sold FOB from California to Montreal, QC. The invoice also included a USD$20 temperature recorder charge.
  • On October 27, 2001, a CFIA Inspection was performed on 1,000 cartons of the 1,600 cartons that were shipped. The results of the inspection indicate the tomatoes were affected by 2% decay, 2% soft, 20% bruising, 8% abnormal color and 3% sunken discolored areas.

 

Second Load (INV#40136)

  • On October 23, 2001, a load of 1,600 cartons of Fresh Large Tomatoes were shipped from California to Montreal, QC.
  • Invoice #40136 indicates the shipment was sold FOB at USD$8.95 per carton for an invoice total of USD$14,320.
  • On October 29, 2001, a CFIA Inspection was performed on the 1,600 cartons. The results of the inspection indicate the tomatoes were affected by 25% total condition defects and 9% decay.

 

Respondent provided an Account of Sale to the Claimant, which contained 33 invoices reflecting the cumulative sale of 3,533 total cartons of tomatoes, whereas only 3,200 cartons of tomatoes were actually shipped.

 

Issue

  • Whether the Respondent fulfilled his duties according to the DRC Rules after receiving a commodity in deteriorated condition.

 

Arbitrator’s Analysis/Reasoning

 

Both transactions in issue were FOB sales, and no evidence has been submitted that either sale was made on anything other than a “no grade” basis.  Under established DRC precedent, when parties to a shipment between the U.S. and Canada do not agree on destination tolerances to be applied, DRC Good Arrival Guidelines will govern. 

 

Invoice # 40135.

Having accepted the tomatoes, Respondent bears the burden to prove breach of contract.  The inspection for invoice #40135 covered only 1,000 of the 1,600 cartons shipped. Under established DRC precedent, we must assume that the 600 missing cartons of tomatoes were free from defects. 

 

Applicable good arrival standards allow a maximum of 15% total defects with no more than 5% soft or decay. The CFIA inspection results on the 1,000 cartons of tomatoes showed 35% total condition defects in the aggregate, including 2% decay, 2% soft, 20% bruising, 8% abnormal color and 3% sunken discolored areas. However, upon factoring in the 600 missing cartons, the cumulative defects are reduced to 21.9%, including 1.25% decay, 1.25% soft, 12.5% bruising, 5% abnormal color and 1.9% sunken discolored areas.

 

Accordingly, Respondent has met its burden of proof that the tomatoes sold under invoice #40135 failed to make good delivery. This leaves the question of the amount of damages due Respondent for the breach of contract. Typically, the measure of damages for breach of contract is the difference at the time and place of acceptance between the value of the goods accepted and the value they would have had if they had been as warranted.

 

In this case, determining appropriate damages based on the evidence submitted is problematic, to say the least. First, Respondent has not provided any evidence of the fair market value the goods would have had upon acceptance had they been as warranted. In the absence of any such evidence, we can use the FOB contract price plus freight as the value of the goods had they been as warranted. The contract price for the tomatoes was USD$8,740.00 and the net freight bill for this load submitted by Respondent was USD$2,890.00. Therefore, the value of the goods upon acceptance had they been as warranted is determined to be USD$11,630.00. 

 

Second, although Respondent has submitted an account of sales of sorts, this accounting is far from detailed. The evidence submitted by Respondent consists solely of 33 copies of invoices evidencing the sale of size 6×6 and size 6×7 fresh California tomatoes and one invoice showing the resale of size 5×6, a size which is not the subject of this dispute.  All 33 invoices have been submitted as a single group exhibit for both invoice #40135 and #40136. Moreover, the 33 invoices submitted by Respondent reflect the cumulative sale of 3,533 total cartons of tomatoes whereas only 3,200 cartons of tomatoes were actually shipped, of which 82 were dumped and are therefore not reflected on these invoices. 

 

The only logical conclusion for the excessive carton count on the accountings is that the submitted invoices likely reflect the sale of 415 cartons of tomatoes that are not the subject of this dispute.  Moreover, even though the invoices reflect the size of tomato sold (either ‘6×6’ or ‘6×7’) any attempt to trace the tomatoes by size is equally unhelpful because the invoices reflect the sale of 1,781 cartons of 6×7’s and 1,752 cartons of 6×6’s, whereas only 1,600 of each size were shipped and even fewer were sold given that 82 cartons were dumped. Thus, without a detailed accounting from Respondent, it is virtually impossible to accurately identify which of the submitted invoices reflects the resale of tomatoes that are actually the subject of this dispute without significant speculation. To engage in such speculation would be improper.

 

Although the evidence submitted by Respondent is seriously deficient, it is not wholly without probative value. In the absence of other evidence, the Arbitrator used the average selling price for medium tomatoes (6×7) reflected on the invoices to calculate a fair return for Respondent’s resale of the tomatoes. The average per carton selling price is CAD$8.14 [CAD$14,497.00/1,781 cartons], which converts to USD$5.12 based on an exchange rate of 0.62940, the average rate in effect between October 29 ,2001 and November 9, 2001. Therefore, total amount returned to Respondent for invoice #40135 was determined to be USD$8,017.92 [USD$5.12 x 1,566 cartons actually sold].

 

Accordingly, based upon the evidence submitted, Respondent’s damages for invoice #40135 are USD$4,311.49, itemized as follows:

          

  1. USD$3,612.08, which is the difference between the value of the tomatoes upon acceptance had they made good arrival (USD$11,630.00) and the amount determined to have been returned to Respondent for its sale of the tomatoes (USD$8,017.92).
  2. Inspection fee (CAD$475.71 x .62940) = USD$299.41.
  3. Handling/brokerage fee: USD$400.00.

 

When Respondent’s damages are deducted from the total invoice price of USD$8,740.00, Respondent is liable to Claimant for USD$4,428.51 for invoice #40135. The Arbitrator noted that Respondent had not submitted evidence of any other charges incurred in connection with the breach, such as repacking or dump charges, and therefore no amounts for these charges can be awarded. 

 

Invoice #40136.

The inspection for invoice #40136 covered the entire 1,600 cartons shipped. There is no dispute as to the timing or validity of the inspection. 

 

As stated above, applicable good arrival standards allow a maximum of 15% total defects with no more than 5% soft or decay. The CFIA inspection results on the 1,600 cartons of tomatoes showed 25% total condition defects in the aggregate, including 9% decay. Based on the inspection, this load failed to make good delivery. 

 

Accordingly, Respondent has met its burden of proof to establish breach of contract. This leaves the question of the amount of damages due Respondent for the breach. The evidence submitted by Respondent in connection with invoice #40136 suffers from the same deficiencies as the evidence submitted in connection with invoice #40135, as explained above. Accordingly, the damages analysis used for invoice #40135 equally applies here. 

 

The value of the tomatoes upon acceptance had they been as warranted is determined to be USD$17,260.00, which is the contracted invoice price of USD$14,320.00 plus freight charges of USD$2,940.00 per the freight invoice submitted by Respondent. 

 

Based on the invoices submitted, Respondent received the cumulative amount of CAD$13,398.00 for its sales of 1,751 cartons of Large (6×6) tomatoes. The average per carton price was CAD$7.65, which converts to USD$4.81 based on the average exchange rate in effect between October 29, 2001, and November 9, 2001. Of the 1,600 cartons of 6×6 tomatoes sold under invoice 40136, 48 were dumped leaving a total of 1,552 cartons to be sold. Therefore, the amount determined to have been returned to Respondent for its sale of 6×6 tomatoes is USD$7,465.12 [USD$4.81 x 1,552]. 

 

Accordingly, based upon the evidence submitted, Respondent’s damages for invoice #40136 are USD$10,374.86, itemized as follows:

          

  1. USD$9,794.88, which is the difference between the value of the tomatoes upon acceptance had they made good arrival (USD$17,260.00) and the amount determined to have been returned to Respondent for its sale of the tomatoes (USD$7,465.12).
  2. Inspection fee (CAD$285.92 x .62940): USD$179.98.
  3. Handling/brokerage fee: USD$400.00.

 

When Respondent’s damages are deducted from the total invoice price of USD$14,320.00, Respondent is liable to Claimant for USD$3,945.14 for invoice #40136. The Arbitrator noted that Respondent had not submitted evidence of any other charges incurred in connection with the breach, such as repacking or dump charges, and therefore the Arbitrator did not award amounts for these charges.

 

Arbitrator’s Decision

The Respondent was required to remit to Claimant the amount of USD$8,373.65, plus its DRC arbitration commencement fee of USD$535.00 for a total award of USD$8,908.65

 

DRC Comments

We cannot stress enough the importance of having a representative sample of the load (more than 75%) available for an inspection. We understand that sometimes, an opportunity to sell part of the load at a good price comes along but, when that happens, it is better to communicate with your supplier to confirm it is ok to get a partial inspection.

 

Additionally, when claiming damages, it is very important to present an itemized account of sales showing the date, time, price and volume sold per lot, and when subtracting expenses such as freight, inspection cost, storage, brokerage fees, etc., that all these expenses are supported by the respective bill or invoice.

 

DRC Trading Standards:

 

Membership Updates for June 15, 2022

Welcome New Members

From May 15 until 15, 2022, DRC welcomed the following new members:

AFRICA HAVEN INC.

QC

Canada

AGUACATES CORREY SA DE CV (También haciendo negocios como Aguacates Correy)

Michoacan

Mexico

ECHERI UJCHAKURA PRODUCE (A d/b/a of Arturo Hernandez Villegas)

ON

Canada

ESXA IMPORT & EXPORT (A d/b/a of Ngoc Quynh Nguyen)

QC

Canada

EVER TRU FARMS

ON

Canada

EXPORTADORA BEST BERRY CHILE S.A (También haciendo negocios como Best Berry Chile S.A.)

Bio-Bio

Chile

GRUPO AVOMEZA SA DE CV (También haciendo negocios como Avomeza)

Michoacan

Mexico

IMPORT KARI / KARI IMPORT (Faisant également affaire sous 9461-9798 Québec Inc.)

QC

Canada

JOSEPH’S PRODUCE EASTSIDE INC. (Also d/b/a Joseph’s Farm Market)

ON

Canada

KENLIN TRADING INC.

ON

Canada

LES FERMES E. NOTARO ET FILS INC.

QC

Canada

MEATEX FARMS LTD.

AB

Canada

NIGHTINGALE FARMS LIMITED

ON

Canada

THE GLOBAL GROCERS INC.

ON

Canada

VILLITA  AVOCADOS INC.

TX

United States

 

DRC Membership: change in status

As of June 15, 2022, the following organizations no longer hold a DRC membership:

APNA – PUNJAB GROCERY & MOVIES & GIFTS CORP.

AB

Canada

AST IMPORTS INC.

ON

Canada

BENITO PRODUCE CORP.

ON

Canada

BLUE ORBITS (A d/b/a of Blue Orbits Inc.)

ON

Canada

BRIGHTSTAR SILK SAREES INC

ON

Canada

D&M EXPORTS S.A. De C.V.

Michoacan

Mexico

DALEY FARM FRESH PRODUCE INC. (Also d/b/a Daley’s Trucking)

ON

Canada

ESS ESS DISTRIBUTORS INC.

ON

Canada

FARM ALLIANCE (A d/b/a of 12578468 Canada Inc.)

ON

Canada

FRASER VALLEY EXPORTS INC. (Also d/b/a Vanfruits)

BC

Canada

GREATRATE FOODS LTD.

BC

Canada

HARLEY FOOD DISTRIBUTOR INC.

ON

Canada

HEALTHY CHOICE WHOLESALE FOODS INC.

BC

Canada

HOWIE TROPICAL PRODUCE (A d/b/a of Howard White)

ON

Canada

IKE’S AFRICAN FOODS (A d/b/a of 2212310 Ontario Inc.)

ON

Canada

JG FRESH PRODUCE S. A. C.

Lima

Peru

JOHNSON PRODUCE LTD.

ON

Canada

JOSEPH’S PRODUCE 2005 LTD.

ON

Canada

KAPITAL PRODUCE 2000 INC.

ON

Canada

LEVEL HOLDINGS LTD.

BC

Canada

LOKESH JAIN ENTERPRISE (A d/b/a of Lokesh Jain)

ON

Canada

MANGOLICIOUS BY MM (A d/b/a of Mona Mehta)

ON

Canada

MANNA INTERNATIONAL TRADING LTD

BC

Canada

MARINA EXPORT & IMPORT INC.

ON

Canada

MARTINEZ & SONS PRODUCE INC.

CA

United States

MISSION NATURALS INC.

BC

Canada

NOURIMPEX (A d/b/a of 9347-9426 Quebec Inc.)

QC

Canada

PAHEER VEG & FRUIT GROCERY IMPORT  (A d/b/a of Paheerathan Panchalingam)

ON

Canada

PIP INTERNATIONAL PRODUCE AND SPICES LLC. (También haciendo negocios como PIP INTERNATIONAL)

TX

United States

PURITY-PAK TRADING (A d/b/a of 1823428 Ontario Inc.)

ON

Canada

RAFI FOODS (A d/b/a of Fatemeh Rafiei)

BC

Canada

SUN FRESH CITRUS LLC.

CA

United States

TORCAN TRADING INC.

ON

Canada

TROPICAL WAVE TW INC.

ON

Canada

TURTLE ISLAND PRODUCE LIMITED

ON

Canada

UNIGARDEN INC.

ON

Canada

WEST LAND LIVESTOCK INC.

AB

Canada

YAQTEEN COMPANY (A d/b/a/of 2234075 Ontario Inc.)

ON

Canada

YOUDESSE ALIMENT (Faisant également affaire sous 9300-3580 Québec Inc.)

QC

Canada

For details regarding a change in status, please contact the office.

Important note: Following membership termination, the former member remains liable for claims arising prior to their termination if the claim is submitted to DRC by way of a Notice of Dispute within nine (9) months from when the claim arose or within nine (9) months from when the claimant ought reasonably to have known of its existence.

 

About DRC

DRC is a non-profit membership-based organization whose core work is business-to-business commercial dispute resolution for produce. DRC is a referee between parties when a purchase and sale do not go according to plan. Members adhere to a common set of trading standards and member responsibilities that promote fair and ethical trading for produce entering the North American marketplace. In Canada, membership in the DRC is a regulatory requirement to trade fresh fruits and vegetables (i.e.: buy, sell, import, export) unless excepted from the regulations. Today, DRC has members in 16 countries outside of North America, and membership continues to grow annually. Anyone exporting fresh fruits and vegetables to Canada must sell to a DRC member.

In addition to the DRC’s Operating Rules and Trading Standards, DRC offers a comprehensive, tailored suite of tools to build the knowledge and capacity of members to avoid or resolve disputes, including education, mediation and arbitration. DRC has ability to impose sanctions and disciplinary actions towards members who do not conduct business in accordance with the terms of their membership agreement.

To date, DRC has resolved claims in excess of $105 million dollars. Although arbitration is available, 80% of these claims have been settled in an average of 26 days through our informal consultation/mediation services. Arbitration awards are court enforceable in countries that are signatories to the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards or subsequent conventions.

To learn more, reach out to our Help Desk at info@fvdrc.com or (+1) 613-234-0982 or visit us at www.fvdrc.com.

 

Properly Documenting a Claim

We all wish to avoid confrontations or be able to resolve them amicably without having to submit a Notice of Dispute (NOD) to initiate a formal claim through the DRC’s Dispute Resolution Process. However, things happen and every so often a consultation turns into (becomes an) Informal Mediation. Here are some important tips for those who either submit a NOD or become Respondents to such dispute.

 

Be sure to submit your NOD before the 9-month deadline.

Keep in mind that to present a successful NOD, DRC’s Dispute Resolution rules require members to submit their claim within nine (9) months of when the claim arose or when the claimant ought reasonably to have known of its existence. Unfortunately, it is not uncommon to receive calls about claims that are either beyond the nine-month deadline or are quickly approaching it. Having dealt with thousands of calls over the years, we get it. Sometimes things can get away from us, especially if we get busy and most other business is going well.

However, between members, the nine-month limitation of claims must be taken seriously as it prevents you from using any other recourse outside of DRC to resolve your dispute.  DRC Mediation and Arbitration Rules, Article 4, state, “…the Claim is notified to the Corporation by way of a Notice of Dispute within nine (9) months of when the Claim arose or within nine (9) months of when the claimant ought reasonably to have known of its existence.”

 

The wording “ought reasonably to have known” is intended to address indirect situations where notice of a problem was not explicitly communicated by one party to another. An example would be when a cheque is returned for non- sufficient funds.

Keep in mind that according to our rules, “Failure to file the Notice of Dispute with the Corporation (DRC) within this time shall be deemed an abandonment of the Claim and prevent recovery against another member.” In other words, you may have lost an opportunity to potentially recover some funds.

How to explain my case.

A NOD is your opportunity to explain:

  • Who you are,
  • Who you are claiming against,
  • What happened that led to the dispute, and
  • What remedy you are seeking?

 

Clearly describe and outline the events and reasons you think you are entitled to a remedy. The better you explain and detail your claim, the easier it is to address the main issues. Often a good way to organize your presentation is to order the events chronologically, including:

 

  • Term of sales,
  • When and from where product was shipped,
  • When and where product arrived,
  • Pulp temperature(s) at shipping point and/or on arrival (if any),
  • Inspection results (if any), and
  • Any other information that helps clarify the issue(s).

Be sure to submit all relevant documents with your NOD.

How many times have we read the arguments but have not been given the documentary evidence to back it up? Parties need to remember that we can only give our opinion based on the submissions. Informing us that such and such happened is of no value if there is no evidence to back it up, especially if the opposing party denies the action.

 

If you are relying on any document/s, you should attach copies of these documents:

  • Bill of Lading (BOL),
  • Invoice,
  • Purchase Order (PO),
  • Inspection,
  • Account of Sale, and/or
  • Any other document that is related with the matter.

 

Be sure your evidence is correct.

You would be amazed by the number of claims that come with incorrect arithmetic. Be sure to check it twice.

 

Do not send documents for another load or a different day. Even if your opponent does not notice your deception the DRC team most certainly will, and this will be reflected in our comments/observations of the case.

 

Know the DRC rules.

Many cases that come before us are because a party did not follow the rules. This is especially true of inspections. The DRC rules are very clearly laid out in the members handbook, yet cases continue to arrive where these rules were ignored. Often a party will state that they did not ask for an inspection because of the cost or because the shipper did not request one. It is a buyer’s/receiver’s obligation to prove that a load arrived in deteriorated condition. An inspection must be requested in accordance with DRC Good Inspection Guidelines.

 

If you use a broker, be very aware of the rules governing brokers, especially those that limit the broker’s responsibility. “But I phoned the broker” is an all too familiar refrain, but it is not the broker’s responsibility to pass the complaint on to the other party and the clock is ticking and an inspection is due.

 

Do not try to debase your opponent.

Calling your opponent, a “useless so-and so” or even worse, will not help your case. In fact, it may even hurt it if your opponent maintains a dignified attitude. We base our comments on the evidence and the evidence alone. Name-calling will change nothing.

 

These are very important tips that you may want to follow when filing or defending a claim.

Membership Updates for May 15, 2022

Welcome New Members

 

From March 15 until May 15, 2022, DRC welcomed the following new members:

 

13448649 CANADA INC.

ON

Canada

ALPINE FREIGHT LINES INC.

ON

Canada

COMERCIALIZADORA DE FRUTAS DE TACAMBARO, S.A. DE C.V. (También haciendo negocios como Come Fruta)

Michoacan

Mexico

CURTIS RIDGE FARMS LTD.

MB

Canada

EPICUREAN PRODUCE (A d/b/a of Endri Demeti)

ON

Canada

JADU DISTRIBUTION INC.

QC

Canada

LA PRODUCTION BARRY INC.

QC

Canada

LOZA FRESH INC.

ON

Canada

MERCATO FRESH INC. (Also d/b/a Mercato Fresh)

ON

Canada

MYD SOLUTION CANADA CORP.

ON

Canada

NATURES PRODUCE AND SEAFOOD (A d/b/a of 13860922 Canada Inc.)

ON

Canada

PEAK OF THE MARKET LTD.

MB

Canada

SAIRAJ ENTERPRISE CORPORATION

BC

Canada

 

DRC Membership: change in status

 

As of May 15, 2022, the following organizations no longer hold a DRC membership:

 

AS CARIBBEAN PRODUCE INC.

AB

Canada

AURORA FRESH S.P.R DE R.L. DE C.V. (También haciendo negocio

Michoacan

Mexico

AVO AZTECA SA DE CV

Michoacan

Mexico

COUFFIN BIO CDN INC.

QC

Canada

HIDROPONIA GALICIA Y ASOCIADOS S.P.R. De R.L. (También haci

Puebla

Mexico

MATOOKE SHOP EAST AFRICAN FRESH FOODS INC.

ON

Canada

PERSEVERE PRODUCE (A d/b/a Persevere Produce LLC)

OH

United States

SAVCO WORLDWIDE, INC.

ON

Canada

SUPERIOR SALES, INC.

MI

United States

THE GREENGEN INCORPORATED

ON

Canada

UBBELEA MUSHROOM FARMS LTD.

ON

Canada

VANCITY PRODUCE LTD.

BC

Canada

WAN DA WHOLESALE FOOD LTD.

AB

Canada

For details regarding a change in status, please contact the office.

 

Important note: Following membership termination, the former member remains liable for claims arising prior to their termination if the claim is submitted to DRC by way of a Notice of Dispute within nine (9) months from when the claim arose or within nine (9) months from when the claimant ought reasonably to have known of its existence.

 

 

About DRC

DRC is a non-profit membership-based organization whose core work is business-to-business commercial dispute resolution for produce. DRC is a referee between parties when a purchase and sale do not go according to plan. Members adhere to a common set of trading standards and member responsibilities that promote fair and ethical trading for produce entering the North American marketplace. In Canada, membership in the DRC is a regulatory requirement to trade fresh fruits and vegetables (i.e.: buy, sell, import, export) unless excepted from the regulations. Today, DRC has members in 16 countries outside of North America, and membership continues to grow annually. Anyone exporting fresh fruits and vegetables to Canada must sell to a DRC member.

 

In addition to the DRC’s Operating Rules and Trading Standards, DRC offers a comprehensive, tailored suite of tools to build the knowledge and capacity of members to avoid or resolve disputes, including education, mediation and arbitration. DRC has ability to impose sanctions and disciplinary actions towards members who do not conduct business in accordance with the terms of their membership agreement.

 

To date, DRC has resolved claims in excess of $105 million dollars. Although arbitration is available, 80% of these claims have been settled in an average of 26 days through our informal consultation/mediation services. Arbitration awards are court enforceable in countries that are signatories to the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards or subsequent conventions.

 

To learn more, reach out to our Help Desk at info@fvdrc.com or (+1) 613-234-0982 or visit us at www.fvdrc.com.

ARBITRATION DECISION BRIEF: Whether the Respondent fulfilled his duties according to the DRC Rules after receiving a commodity in deteriorated condition

Continuing with our series of articles summarizing past DRC arbitration decisions. We believe this will help members to better understand how the DRC Dispute Rules and Regulations (R&R) apply in the event of a dispute. DRC Dispute R&R state that all DRC arbitrations are private and confidential. As such, the names of all parties, including arbitrators and companies are not included. A reminder that DRC’s sole role is as administrator of the arbitration process; DRC does not participate in any hearings. Therefore, this summary is based solely on the arbitrator’s written decision and may not reflect important information shared with the arbitrator through written briefs or verbal testimony.

 

Case: DRC File #19758 – Parties Domiciled – United States v. Canada

 

Facts

The Claimant sold two loads of Mexican broccoli crowns to the Respondent.

 

First Load

  • Confirmation of Sale dated June 27, 2016, shows the Claimant sold 1,248 boxes of broccoli crowns to the Respondent.
  • Invoice #43030 indicates the shipment was sold FOB No Grade Contract, at USD$8.75 per box for a total invoice price of USD$10,920.
  • On June 30, 2016, the shipment arrived at the Respondent’s warehouse in Toronto, Ontario. The BoL shows the shipment was received under protest due to the poor quality of the product (hollow stem). It also mentions there was not much ice in the boxes and no ice on top of the pallets.
  • A CFIA Inspection was requested and performed the same day that product arrived. The results of the inspection indicate the broccoli crowns were affected by 2% decay, 9% bruising, 2% discoloration, 3% discoloration of cut end and 24% decay at stem end. In addition to the results, the inspector also noted that a trace amount of pack ice accompanied most cartons, and some cartons were accompanied with no pack ice.
  • Respondent supplied to Claimant an account of sale for the 1,248 boxes, reflecting a negative return on CAD$7,116.71. This was the result of three rejected sales due to the quality of the product and the deduction of freight, customs charges, inspection, quality control, dump fees and storage. 

 

On this load, Claimant sought 60% of the original invoice value amount (USD$6,552), less the cost of the CFIA Inspection (CAD$236.70) for a total amount of CAD$6,315.30. The Respondent sought CAD$7,116.70 plus DRC fees of CAD$928.86 plus interest in the amount of CAD$498.12 for a total amount of CAD$8,543.68.

 

 

 

Second Load

  • Confirmation of Sale dated July 11, 2016, shows Claimant sold 1,344 boxes of broccoli crowns to the Respondent.
  • Invoice #43220 indicates the shipment was sold FOB No Grade Contract at USD$8.75 per box for a total invoice price of USD$11,424.
  • On July 19, 2016, the shipment arrived at the Respondent’s Warehouse in Toronto, Ontario. On arrival an in-house inspection was performed, indicating the broccoli crowns were affected by 4% yellowing, 5% enlarged buds, 8% bruising, 12% hollow stem, 6% discoloration, 6% brown cut stem and 3% decay.
  • On July 20, 2016, the Respondent requested a CFIA inspection which was performed the same day. The results of the inspection indicate the broccoli crowns were affected by 5% bruising and 45% hollow stems. The inspector also noted that nearly all skids showed 5-7 inches of top ice and all flaps open and nearly all skids showed a top layer of skids with pack ice remainder of cartons on skids show no pack ice.
  • Parties agreed on a price adjustment in the amount of USD$0.65 per box, thereby reducing the invoice price to USD$10,550.40 (equivalent to a unit price of USD$7.85/box). 
  • On August 3, 2016, communication between the parties shows that the Respondent indicated that the problem with icing had led to decay, which in turn led to rejections, estimating the damage to be potentially 9-10 pallets and advising the Claimant not to pay its supplier for this load “until we talk.” The Claimant responded, demanding payment in full, pending final resolution of any claim that might be made against this load. Respondent replied that he would not clip any bills but wanted to talk before remitting any funds.
  • On October 6, 2016, the Respondent stated it had a problem with the load. The Claimant rejected responsibility for any issues related to icing, indicating his belief that this problem was the responsibility of the truck.

 

On this load, Claimant sought payment in full of the original invoice of USD$10,550.40. The Respondent sought CAD$4,110.60 plus DRC fees of CAD$928.86 plus interest in the amount of CAD$233.88 for a total amount of CAD$5,273.34.

 

Issues

  • Whether the Respondent fulfilled his duties according to the DRC Rules after receiving a commodity in deteriorated condition.
  • Whether there was an agreement between the parties that the condition defect of hollow stew would be scorable.

 

Arbitrator’s Analysis/Reasoning

First Load: The CFIA inspection results for this load are condemnatory. The 40% average condition defects identified during this inspection far exceed the tolerance set by the DRC Good Arrival guidelines.

 

Respondent’s description of the quick return of the three consignments it attempted from this load is consistent with what one would expect with product showing this degree of damage. Claimant’s argument that the 60% of ‘sound’ product in the load should have been salvaged via re-packing and sold at normal market prices does not reflect the reality of condition problems of this magnitude.

 

Condition defects are, by definition, progressive, getting worse over time; this means that the 40% average defects identified by CFIA could normally be expected to grow to 45% or 50% or more over the week following the inspection date; this would be particularly true for product which moves from Respondent’s cold storage to ambient temperature, then to customer’s conveyance and on to customer’s place of business, all under the warm temperatures of mid-summer Toronto (with highs ranging from 73°F to 86°F during the 15 days following the load’s arrival in Toronto).

 

It would be unreasonable to expect even the most experienced and specialized re-packer to re-work product with such a high percentage of condition defects and restore the re-packed portion to ‘mostly market’ quality for the 7-10 days needed to move the product through the supply chain. Moreover, Claimant does not appear to have requested such a re-pack effort prior to the time when the cargo was dumped. While I find the final outcome of this shipment to be credible, I must note that, procedurally, Respondent failed to comply with a basic DRC rule: in the case of a dumping event, it is the responsibility of the receiver (here, the Respondent) to obtain a dumping certificate from a reliable third-party inspector (here, CFIA). While Respondent’s account of sale for this load includes CAD$2,745.60 for dump costs, and CAD$289.35 for “Dump CFIA Witness”, no CFIA dump certificate was presented in evidence. Respondent’s failure to meet this dump certification requirement will be an important factor in the calculation of damages for this item.

 

Second Load: This case bears a close resemblance to the case decided by PACA in 1994 (Anthony F. Martori, et al., 53 Agric. Dec 887). The PACA ruling concerned a case where hollow stem was found on 37% of the load of broccoli, with a range from 7-79%. Quoting from the PACA finding, “Even though the broccoli had no decay, the huge percentage of hollow stem defects indicate that the broccoli was not merchantable…In this case broccoli with 37% hollow stem can hardly pass without objection in the trade.

 

Therefore, we find that complainants breached their contract with Respondent.” If such was true in the case of 37% hollow stem, such would be all the truer in the case at hand, where the level of hollow stem attained an average of 45%. As to Claimant’s contention that there existed a pre-sale agreement excluding hollow stem as a cause for claim, I take note of the affidavits furnished by individuals connected to Claimant but find no such corroborating documentation from Respondent.

 

Where default rules are waived by the parties to a transaction, DRC rules require that such waiver be formally recognized in writing by both parties. While there may well have been a verbal agreement with regard to this issue, the lack of bi-lateral recognition of such an agreement precludes me from giving it credence in this deliberation. While I am thus pre-disposed by precedent to consider Respondent’s counterclaim favorably, I find that consideration complicated by several issues:

  1. Calculation of damages in the PACA case requires a comparison of the value that would have been received for the product had it arrived in merchantable condition, set against “the actual gross proceeds of a prompt and proper resale”. Regrettably, Respondent has furnished no adequate accounting for this load of broccoli.
  2. While Respondent was quite vocal in its initial communications with Claimant regarding the lack of top ice (for which it received an allowance), there was no comparable urgency shown in declaring intent to reject this load, or to handle the load for shipper’s account (such as was clearly the case with Item #1 above). Indeed, I find only one message from Respondent, dated 3 August (14 days after the initial inspection), where Respondent indicates to Claimant that a problem exists with the load which might involve as many as 9-10 pallets. The next email exchange submitted in evidence is dated 6 October, once again indicating that “WE HAVE A PROBLEM WITH THIS LOAD”. Of course, neither of these two email exchanges can be construed as constituting timely notice of Respondent intention with respect to this load.
  3. Respondent’s Quality Intake Report, dated 19 July, describes the general appearance of this load as “GOOD”. Comments by the inspector read as follows: “Found some bruising, some yellow and discolored crowns. But in overall is ok. Boxes do not have ice. Only top pallet/boxes have a lot of ice. Boxes are open lids. Pallets need to be re-iced.”

 

These three issues all serve to mitigate the force of Respondent’s arguments regarding the merchantability of the load and will be taken into consideration in the calculation of damages for this item.

 

Arbitrator’s Decision

For First Load, the Arbitrator has rejected Claimant’s claim according to the logic detailed in the above Arbitrator’s Analysis/Reasoning and found in favour of Respondent’s counterclaim in the counterclaimed amount of USD$8,543.68, less a 25% reduction in value in consideration of Respondent’s failure to obtain a valid dump certificate upon disposal of this load, for a net award in the amount of CAD$6,407.76.

 

For Second Load, the Arbitrator has rejected Claimant’s claim, according to the logic detailed in the above Arbitrator’s Analysis/Reasoning and found in favour of the Respondent’s counterclaim. Unfortunately for Respondent, its failure to notify Claimant of a rejection of this cargo constitutes acceptance of the load, carrying with it, under DRC rules, a responsibility to provide a full and fair accounting of sale. No such accounting of sale was submitted as documentation for this file.

 

While the arbitrator did not doubt that some discounts were required to move the hollow stem portion of the load into the market, it was impossible to assess adequately what the extent of those discounts might have been, or what monetary damages Respondent might have incurred in the process. Lacking any firm basis to rule otherwise, I find in favor of Claimant, in the amount of USD$10,550.40. Had Respondent followed DRC rules with respect to timely notice and preparation of account of sale, the decision on this item could well have been considerably different.

 

 

DRC Comments

Regarding the first load, the Respondent followed DRC Trading Standards by giving timely notice of a problem upon arrival, requested a CFIA inspection in a timely manner, claimed damages by providing the Claimant with an acceptable account of sales showing reasonable sales/rejections and deducting the costs incurred as a result of the breach of contract.

 

Regarding the second load, the results of the CFIA Inspection indicate that more than one-third of the shipment was affected by hollow stem which is a quality/permanent defect, and quality/permanent defects are not normally considered in computing total percentage of defects on transactions where no grade was agreed upon. When quality/permanent defects are substantial, they affect the warranty of merchantability. The warranty of merchantability is a warranty that asserts that the product is fit for the intended purpose for which they are sold.

 

While the Respondent requested a CFIA Inspection in a timely manner, showing that broccoli crowns were affected by 45% hollow stem, the arbitrator noticed that the Respondent was only complaining about the lack of ice, but otherwise the product looked good. Additionally, the Respondent failed to properly prepare an account of sales, which prevented the arbitrator from understanding how the hollow stem affected their sales.

 

For more information regarding the sections of DRC Trading Standards applied to this dispute, refer to the following sections:

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