Author: DRC

With the coming into force of the Safe Food for Canadians Regulations (SFCR), from a regulatory perspective, the COS document has become obsolete. This form has been extremely useful to CFIA for inputting information, such as DRC membership number, for those companies still doing paper customs clearances instead of electronic clearances.

The Integrated Import Declaration has been updated to reflect the new SFCR changes and CFIA is asking that importers to use electronic systems for customs clearances.

For those of you still performing paper-based clearances, DRC is working with CFIA to update any required forms, but it is taking some time. We will give you more information as it becomes available. In the meantime, you may want to visit the CFIA website (www.inspection.gc.ca) and learn more about electronic customs clearances to save you time and effort.

Q. After an unsuccessful informal mediation process, our company is moving to arbitration for the first time. Could you give us some guidance on how to present our case so that we don’t feel the need to hire an attorney or someone else to represent us?

A. Jaime Bustamante. First, let me begin by saying that depending on the complexity of the case, it may not be a bad idea to hire someone with experience such an attorney, to represent you. However, you should be aware that with arbitration, as with any litigation before the courts, attorney fees are not necessarily awarded as part of the settlement. And if they are awarded to the prevailing party, it may not be the full amount.

At the beginning of the formal process, the DRC will provide you with a Statement of Claim (SOC) template which includes detailed instructions on how to present your case. Clarification will be provided by staff as required. Here’s a brief description of the information required in the Statement of Claim:

1. A demand that the dispute be referred to arbitration. This demand is already included in the SOC template mentioned above.
2. The names, addresses, telephone number, and email of the parties. Make sure to include in your SOC the name of a responsibly connected person to the company such as the owner, shareholder, director, etc. Most of the times a sales person is not a responsibly connected person.
3. A description of the claim and an indication of the facts supporting it. In order to have a better understanding of your claim, supporting documents (exhibits) such as invoices, B.L., correspondence, inspections and other documents, should be label as ”Exhibit A”, “Exhibit B”, etc. By labelling the exhibits, it becomes easier for the reader to understand the claim. In an Expedite Arbitration there is no hearing, therefore, it is very important the arbitrator can understand and follow the exhibits to be presented.
4. The relief or remedy sought and the amount claimed. Don’t forget to include the arbitration fees, interest, and attorney fees as part of your remedy.
5. The Statement of Claim must be delivered by fax/email and mail to the DRC and the Respondent. DRC’s Dispute Resolutions Rules required you to send two (2) copies of your SOC.

Once the informal mediation process ends, the documents exchanged during that stage are sealed and remained confidential. Not even the arbitrator will have access to the informal file. However, this does not mean that you can’t summarize the information gathered during the informal procedure and include it in your SOC.

Finally, be reminded that the information you provide in support of your case will have an impact on the arbitrator’s decision and award.

The recent coming into force of Canada’s Safe Food for Canadians Regulations (SFCR) by CFIA has generated some calls and confusion about the need for a CFIA Food Licence if you have or are getting a DRC membership. Under the Safe Food for Canadians Act (SFCA) and Safe Food for Canadians Regulations (SFCR), many food businesses require a food licence to carry out activities with respect to food.

The SFCR specifies whether you need a licence based on the activities you conduct, and not based on the type of business.

Canada’s new SFCR has two components: Food Safety & Traceability, and Trade & Commerce.

A DRC Membership is required for buying, selling, conveying produce from one province to another or importing/exporting into/from Canada. This covers the Trade & Commerce components of the SFCR.

So, even if you have a DRC membership you may still need a CFIA Food Licence to cover the Food Safety & Traceability component. We are not experts on who needs a Food Licence and who does not. My CFIA can help you with that. However, as a minimum we can tell you that if you are importing fresh fruits and vegetables into Canada you will need a Food Licence. The CFIA has excellent tools to help you determine if you need a food licence.

If you need any help figuring things out or who to contact, call us at DRC. If we don’t have the answer, we can point you in the right direction.

An inspection report provides key information in establishing details in a dispute. The timeliness of the inspection is also key.

Q: We received a load of avocados and noticed some quality problems upon arrival. We called for a federal inspection and we were advised that no one was available to conduct the inspection either that day or the following day. We immediately advised the shipper of the situation and  asked  if a private inspection would be acceptable due to the circumstances. This was not acceptable to the shipper. We waited for the federal inspection, but we saw an opportunity to sell 30% of the product in the meantime. The results of the federal inspection indicated that the product failed to meet DRC Good Arrival Guidelines. We offered the shipper payment in full for the product not inspected and provided an account of sales for the product that failed to meet Good Arrival. The shipper is requesting payment in full for all product because the inspection was not performed in a timely manner. We don’t think we should be held responsible for failing to get a federal inspection performed in a timely manner when the federal inspection was requested in a timely manner.

A: Jaime Bustamante. This is a situation that commonly happens when product arrives early in the weekend (e.g. Friday evening or Saturday morning). There is no reason not to request a federal inspection over the weekend. Don’t wait until the next available working day to request the inspection. According to DRC’s Trading Standards, when receiving product in deteriorated condition, the receiver’s obligation is to request the inspection within 8 hours when the product arrives by truck or 24 hours when it arrives by rail or sea. However, DRC’s Trading Standards are silent regarding when the inspection must be performed because that is outside the control of the applicant. You were correct in calling the shipper to inquire if they would consent to a private inspection as provided in the DRC Good Inspection Guidelines when a federal inspection is not available. Even when the shipper refuses to agree to a private inspection, we recommend that you call for that private inspection to protect yourself. If the results of the private inspection are similar to the results of the federal inspection taken later, you will have more evidence in your favor when you talk with your client to amicably resolve the matter. It is important to remember that all parties have a responsibility to minimize losses. It is not in anyone’s best interest to leave the entire load unsold for an extended period of time while waiting for a federal inspection. Your offer to pay full price for 30% of the uninspected product is reasonable under these circumstances.

We understand the frustration of sometimes not getting a federal inspection performed within 24 hours, but you should also understand that the shipper cannot be held responsible for this situation either. On an FOB sale, the receiver is responsible for everything that happens to the product after the truck leaves the shipper’s dock, including not having an inspection performed in a timely manner.

Another important factor to determine liability, is the results of the inspection. Product inspected two or three days after arrival that barely fails to meet DRC Good Arrival Guidelines could have met Good Arrival if inspected two or three days earlier upon arrival.

We know how tedious it can be to read rules or industry guidelines. Sometimes, a company finds out about a certain rule or change of rule once they have failed to comply with a specific rule or requirement. Over the coming months we will summarize DRC’s Trading Standards through a series of articles based on the Table of Contents – from start to finish. But first, be reminded that DRC’s Trading Standards are the default rules when the terms of a transaction are not agreed upon.

DRC Trading Standards Section 1: General Rules of Conduct. This section establishes the expected behavior from DRC members in connection with any transaction whether your client or supplier is a member or not. This is a summary of the actions prohibited in connection to any transaction:

• Unfair, unreasonable, discriminatory or deceptive practices are not allowed.
• Reject or fail to deliver product without reasonable cause.
• Failure of any carrier or transportation intermediary to pick-up or deliver in accordance with the terms of the contract without reasonable cause.
• Discard, dump, or destroy product without reasonable cause.
• Fraud or misleading statements in connection with any transaction. In addition, failing or refusing to truly and correctly account for product or, make full payment promptly.
• Misrepresentation by any player in the industry regarding grade, quality, quantity, labeling, etc., of any commodity.
• To issue any payment instrument without sufficient funds to allow that instrument to clear normal banking channels.

The DRC has created a Compliance Desk to attend to any of the above-noted behaviours. Members need to be aware that any one or more of these prohibited and unfair acts may also lead to membership disciplinary actions.

Stay tuned for upcoming Solutions Blog articles where we will be summarizing additional sections of the DRC Trading Standards.

Since the DRC opened for business nearly twenty years ago, members have been primarily North American-based, however, over time, membership has expanded to include 17 countries. Today DRC enjoys an increasing global presence and steps to further expand and grow membership.

A 2018 presence at Fruit Attraction in Spain and upcoming participation in the Canadian Pavilion at Fruit Logistica (Berlin) combined with new and refreshed outreach tools targeting non-Canadian prospective membership are being rolled out. Keeping Trade on Track and a comprehensive Exporting to Canada Q&A are now available. Keeping in mind that the best transactions are those to which both parties are DRC members we encourage you to share the information with non-DRC buyers.

Canadians subject to the Safe Food for Canadians Regulations (SFCR) are required by regulation to hold a DRC membership unless the person is expressly excepted by the regulation. Certain non-resident importers (NRIs) are also required to secure a DRC membership.

In addition to fulfilling a regulatory requirement for those subject to the SFCR, DRC membership is an important risk mitigation tool and provides specialized business-to-business commercial dispute resolution: protection and compliance.

DRC will be participating in this year’s Fruit Logistica Trade Show to be held in Berlin, Germany. On February 6-8, 2019 the DRC team will be on hand at their booth in the Canada Pavilion to meet with members and potential members. If you have a trade partner who is not currently a member, please encourage them to stop by the booth to discuss the benefits of membership.

Visit us to learn more about DRC’s full range of member benefits and services. As a private commercial dispute resolution body, we provide the produce trade with harmonized trading standards, education, mediation and arbitration procedures and services necessary to avoid and resolve commercial disputes in a timely and cost-effective manner.

Exporting to Canada? The new Safe Food for Canadians Regulations include key trade and commerce requirement for buyers and sellers of fresh fruits and vegetables. A DRC Membership is a CFIA regulatory requirement for Canadians to buy, sell, import or export fresh fruits or vegetables, unless exempt. Make sure you are selling only to DRC members in Canada and feel free to share our information with your industry peers.

To learn about the DRC’s full suite of services and tools visit us at the Canada Pavilion on Hall 23, A-19.

Sometimes when DRC Trading Assistance Staff is reviewing a dispute file, we find contradictory information on the transaction documents which are not part of the disputed matter between the parties.

Since a high percentage of the produce industry’s transactions do not have a written contract, the contract between the parties is established by the documents supporting the transactions. This includes, but is not limited to documents such as a purchase order, invoice, bill of lading, passing, broker’s confirmation of sale and any written communication.

When there is conflicting information on any of these documents, more fuel could be added to the dispute because we are now dealing with an additional element that was not part of the original matter under dispute. Therefore, these are some of the items we recommend verifying prior to issuing documents such as a purchase order, an invoice, bill of lading or a broker’s confirmation of sale:

• Make sure you have the buyer or seller’s correct legal entity name or trade name. You can contact DRC, PACA, or the Blue Book (if you are a member) to see if the name matches what you have.
• Invoices normally have a “sold to”, “shipped to” field. The grower-shipper needs to be advised by the buyer/receiver where the load is being shipped to, including any stops before reaching final destination as good delivery determinations are based on the named destination.
• US#1, CAN #1, CAT 1, etc. are not the same. All grade standards are different. These terms need to be discussed, understood and agreed upon.
• Consignment and Price After Sale (P.A.S.) or Open Price, are not the same. These terms need to be discussed, understood and agreed upon. Solutions Blog Article
• A broker’s confirmation of sale must be sent to both parties, and both parties must verify the information on this document is accurate.
• Suggested transit temperature noted on the bill of lading should match the load instructions provided to the carrier by the shipper or the receiver. If conflicting information regarding temperatures is found, the carrier needs to contact the freight contractor or the shipper/receiver to confirm the right temperature setting on the reefer unit.

When noticing conflicting information on the documents related to a transaction, it is your responsibility to promptly let the parties involved in the transaction know that you have found an error or omission and request that document be amended accordingly.

DRC specializes in business-to-business commercial dispute resolution for produce and understands the breadth and variability of relationships and transactions in the produce industry.

Canada’s Safe Food for Canadians Regulations (SFCR) includes a regulatory requirement for Canadians who buy, sell, import or export produce to have a DRC membership unless specifically excepted from the requirement.

Beyond DRC’s specialized knowledge and the regulatory requirement for Canadians subject to the SFCR, here are some top of mind reasons for being a DRC member:

• DRC is a credible and recognized due diligence resource to turn to when researching prospective new accounts.
• The Trading Assistance team is able to assist in identifying potential new clients or suppliers.
• The Help Desk offers the knowledge and expertise to prevent and help resolve many matters prior to filing a formal complaint.
• DRC is truly a referee between parties when a purchase and sale do not go as planned. When a file is open, DRC’s Trading Assistance team does not represent either party.
• Filing a Notice of Dispute (NoD), which initiates the informal consultation process, bears no cost. The service is included in membership fees and a member may initiate as many NoDs as required.
• Filing a NoD does not raise a red flag or impact the standing of either party. The informal consultation process is private, confidential and results in a settlement in 80% of the circumstances.
• The goal of the Trading Assistance team is to help parties reach an amicable and timely resolution by pointing out the respective pros and cons of each party.
• DRC Trading Assistance Staff provides guidance to members for disputes that fall outside DRC’s jurisdiction.
• DRC provides seminars and webinars, including in-house seminars, to educate and help avoid future disputes between members.

A DRC membership is more than good business, it assures protection and compliance.

A friendly reminder that a few of you have DRC membership fees that are past due. In accordance with the By-laws of the Corporation, failure to pay your annual membership fees may result in termination of your membership. In order to stay in good standing, if you have yet to pay your yearly membership fees, please contact us asap at: DRC Help Desk | 613-234-0982 | [email protected]