{"id":920,"date":"2017-02-28T12:09:37","date_gmt":"2017-02-28T17:09:37","guid":{"rendered":"https:\/\/www.fvdrc.com\/solutions\/q-settlement-offer\/"},"modified":"2020-06-18T14:55:01","modified_gmt":"2020-06-18T18:55:01","slug":"q-settlement-offer","status":"publish","type":"post","link":"https:\/\/fvdrc.com\/fr\/solutions\/q-settlement-offer\/","title":{"rendered":"Questions-r\u00e9ponse \u2013 Offre de r\u00e8glement \u00e0 l\u2019amiable"},"content":{"rendered":"<p><strong>Q.<\/strong> Nous avons r\u00e9cemment effectu\u00e9 une livraison outre-mer \u00e0 notre client de Toronto. \u00c0 l\u2019arriv\u00e9e de l\u2019envoi, le destinataire a exprim\u00e9 des r\u00e9serves sur l\u2019\u00e9tat du produit, y compris des meurtrissures et de la d\u00e9coloration. Cinq jours apr\u00e8s l\u2019arriv\u00e9e du produit, notre client nous a avis\u00e9 qu\u2019il l\u2019avait vendu mais nous a demand\u00e9 un ajustement substantiel du prix convenu. Jusqu\u2019\u00e0 pr\u00e9sent, nous n\u2019avons re\u00e7u aucune documentation relative \u00e0 cette r\u00e9clamation. Si nous faisons une offre de r\u00e8glement, est-ce que nous acceptons qu\u2019il n\u2019a pas \u00e0 nous prouver les dommages ni \u00e0 nous fournir la documentation pertinente? Quelles sont nos options?<\/p>\n<p><strong>A. (par Jaime Bustamante, gestionnaire de l\u2019assistance commerciale<\/strong>)<br \/>\nDans l\u2019ensemble du secteur et selon les r\u00e8gles de la DRC, une r\u00e9clamation valide doit comprendre trois parties\u00a0:<\/p>\n<ol>\n<li>Le destinataire doit promptement donner avis de l\u2019existence d\u2019un probl\u00e8me. Dans ce cas-ci, votre client semble l\u2019avoir fait.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li>Le fournisseur doit reconna\u00eetre qu\u2019il y a eu bris de contrat ou le client doit fournir un rapport d\u2019inspection f\u00e9d\u00e9rale d\u00e9montrant qu\u2019il y a eu bris de contrat.<\/li>\n<\/ol>\n<ol start=\"3\">\n<li>Si l\u2019inspection d\u00e9montre que le produit n\u2019est pas conforme aux dispositions du contrat ou aux Directives sur l\u2019arrivage des marchandises de la DRC, le client doit quand m\u00eame fournir la m\u00e9thode de calcul employ\u00e9e pour en arriver \u00e0 son offre. Dans notre secteur, la m\u00e9thode la plus commune consiste en une comptabilisation des ventes quantifiant les dommages mon\u00e9taires. Dans cet exemple, il appert que ni l\u2019un ni l\u2019autre ne vous ont \u00e9t\u00e9 donn\u00e9.<\/li>\n<\/ol>\n<p>En cons\u00e9quence, pour r\u00e9pondre \u00e0 votre question, vous pouvez accepter ou proposer un r\u00e8glement sans documentation mais perdrez ainsi votre capacit\u00e9 d\u2019exiger ult\u00e9rieurement une preuve des dommages subis. Essentiellement, en reconnaissant et en acceptant l\u2019\u00e9tat du produit d\u00e9clar\u00e9 et le retour offert, vous acceptez la parole de votre client comme \u00e9tant un fait. Si vous souhaitez obtenir un retour plus grand, vous pouvez effectuer une offre ou une contre-offre indiquant clairement le montant que vous \u00eates pr\u00eats \u00e0 accepter et le d\u00e9lai dont dispose votre client pour y r\u00e9pondre, assortie d\u2019une clause indiquant que si votre offre n\u2019est pas accept\u00e9e, vous allez exiger le paiement complet. Si votre offre ou contre-offre est rejet\u00e9e, le client devra alors payer le montant complet de la facture originale moins les dommages qu\u2019il peut prouver (selon une inspection f\u00e9d\u00e9rale et la comptabilisation rapide et appropri\u00e9e de ses ventes). \u00c0 d\u00e9faut de produire une telle documentation, l\u2019arbitre (dans l\u2019\u00e9ventualit\u00e9 o\u00f9 le diff\u00e9rend se rend en arbitrage) d\u00e9cidera fort probablement que votre client doit payer le montant complet de la facture.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q. Nous avons r\u00e9cemment effectu\u00e9 une livraison outre-mer \u00e0 notre client de Toronto. \u00c0 l\u2019arriv\u00e9e de l\u2019envoi, le destinataire a exprim\u00e9 des r\u00e9serves sur l\u2019\u00e9tat du produit, y compris des meurtrissures et de la d\u00e9coloration. Cinq jours apr\u00e8s l\u2019arriv\u00e9e du produit, notre client nous a avis\u00e9 qu\u2019il l\u2019avait vendu mais nous a demand\u00e9 un ajustement [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":861,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":"","_wpscppro_dont_share_socialmedia":false,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[2],"tags":[],"class_list":["post-920","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions-r\u00e9ponse \u2013 Offre de r\u00e8glement \u00e0 l\u2019amiable - Fruit and Vegetable Dispute Resolution Corporation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fvdrc.com\/fr\/solutions\/q-settlement-offer\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions-r\u00e9ponse \u2013 Offre de r\u00e8glement \u00e0 l\u2019amiable - Fruit and Vegetable Dispute Resolution Corporation\" \/>\n<meta property=\"og:description\" content=\"Q. 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